About our shop roles
Available 3-4 hours per week.
Our roles are available at several locations throughout Wiltshire - Devizes, Salisbury, Marlborough and Bradford-on-Avon.
This role is managed by the Shop Manager/Assistant Manager.
Role Responsibilities
It is essential everyone receives a warm, friendly and professional welcome on arrival (including in-coming telephone calls) and an appropriate acknowledgement when they leave.
There are a variety of roles to carry out which include:
- Accept incoming stock with thanks and appreciation.
- Encourage all those with donations to sign up to our Gift Aid Scheme
- Stock sorting: assisting in the sorting, preparation and presentation of goods donated for sale
- Researching: looking up items on the internet to identify them and set a suitable price
- Steaming: using the steaming process to help prepare donated clothes and fabric items for sale on the shop floor
- Customer service: being friendly and helpful to customers in order to increase sales
- Till-operating: serving and assisting customers, taking payment for goods and entering transaction into cash register
- Help with tea/coffee breaks
- Maintain a tidy, clean and safe shop environment
- Accept incoming monetary donations and use the correct donation procedures taught in training or ask a Manager.
Personal Responsibilities
- Display a professional welcoming and caring attitude at all times
- Treat all information with the utmost confidentiality at all times.
- Inform the shop manager of any absences as soon as possible
- Be aware of Health and Safety Regulations
- Attend training sessions as required
- Seek help or support when needed
Volunteers must complete relevant initial training and be assessed as competent and confident for shop duties.
If you are interested in this role, please fill out this form - Volunteer Application Form