This Focus Forum is intended for staff and volunteers supporting people living in Housing Association properties, those that work in partnership with social landlords/housing providers.

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Facilitator(s)

1

Welcome and Introductions

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Facilitated Discussion (suggested topics):

• How do Customer Accounts work with tenancy sustainment in mind?
• What is ‘collection with care’?
• What brings a Social Landlord to give notice to end a tenancy?
• What should tenants do if they receive notice?
• How does the lettings process work from a Social Landlord’s perspective?
• How does a Social Landlord work with the Local Authority and use the housing list?
• How can Social Landlords work more effectively with external organisations to provide housing-related support?

Jamal Brooke, Customer Accounts Manager, Curo Group

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Focus Forum close