Contract: Fixed-term (6 months), part-time (20 hrs per week with flexibility over days)
Location: Wiltshire (Melksham, Trowbridge, Chippenham, Salisbury and Westbury)
Reports to: Director / Project Steering Group
Salary: £27,000 FTE (pro rata)
About the Project
Wiltshire Digital Drive (WDD) is launching a pilot digital inclusion programme to support five focus areas in Wiltshire. The programme will establish pop up digital drop ins in trusted community venues and train local Digital Champions to provide sustainable, community-led digital skills support.
This pilot will run for 6 months and will feed into a wider scoping exercise to secure longer-term funding, scale the model and develop a “What Works” playbook.
Role Purpose
To lead the delivery of WDD’s pilot projectby recruiting, training and supporting Digital Champions, coordinating digital skills sessions, and building partnerships with community organisations across Wiltshire. The role will blend community outreach, volunteer management, project delivery and basic digital skills facilitation.
You will be responsible for ensuring the pilot meets its outcomes and captures meaningful insight to shape future delivery.
Key Responsibilities
1. Champion Recruitment, Training & Support
- Recruit, onboard and support volunteer Digital Champions from each of the five target communities.
- Deliver or coordinate training using accessible, beginner-friendly digital skills materials.
- Provide ongoing supervision, encouragement and resources to enable Champions to support residents effectively.
2. Community Engagement & Partnership Building
- Build strong relationships with community groups, local councils, libraries, housing organisations and other stakeholders to promote the drop ins.
- Work closely with Wiltshire Council’s Community Conversations team to identify groups, venues and individuals suited to becoming Digital Champions.
3. Drop in delivery
- Coordinate and facilitate regular drop in sessions in each location.
- Create a welcoming, safe and supportive environment for residents with little or no digital confidence.
- Provide direct help to participants where required (e.g. basic tasks like email, online forms, job applications, GP portals or staying in touch with family).
4. Project Coordination & Reporting
- Develop a simple project schedule, ensuring sessions, training and monitoring are planned efficiently.
- Track engagement, outputs and outcomes through surveys, feedback and session logs.
- Produce practical insights and recommendations to inform the “What Works” playbook.
- Provide regular updates to the WDD leadership and funders.
5. Equipment & Resources
- Coordinate device lending, set-up and access to data packages for Digital Champions.
- Oversee safe handling and use of refurbished devices within each drop in.
Person Specification
Essential Experience & Skills
- Experience delivering community-based projects or training programmes.
- Confident in teaching or supporting others to learn basic digital skills.
- Experience working with volunteers or community members.
- Strong interpersonal skills with the ability to build trust quickly.
- Organised, proactive and able to manage work across multiple sites.
- Comfortable using a variety of digital tools and online services, and able to explain these to beginners.
- Ability to collect and record data accurately.
Desirable
- Experience in digital inclusion, adult learning, community engagement or the charity sector.
- Understanding of barriers faced by people experiencing poverty, isolation or low digital confidence.
- Experience developing simple training resources for non-technical audiences.
- Knowledge of safeguarding principles and data protection in community settings.
- Ability to travel independently across Wiltshire.
Values & Behaviours
We’re looking for someone who is:
- Community-led in approach
- Person-centred, patient and encouraging
- Curious, reflective and committed to learning what works
- Collaborative and comfortable working with a wide range of partners
- Adaptable and solutions-focused in a pilot environment
Working Pattern
The role is part-time with flexibility around scheduling. Some evening sessions may be required depending on community need.
How to Apply
Please submit a CV and a covering letter (max 1 page) explaining why you are the right person to lead this pilot project to [email protected]
Closing date 18th May* (We reserve the right to close this sooner based on applications)
Interview date w/c 1st June