Warm & Safe Wiltshire is a working partnership between the Centre for Sustainable Energy (CSE), Wiltshire Council and Swindon Borough Council to help their residents live in warmer, healthier and safer homes. Running since 2015, Warm & Safe Wiltshire provides a varied and holistic support service to people in fuel poverty who need help with their energy bills and keeping their home warm. 

What the Warm & Safe Wiltshire service offers

Our free advice line service is open 10-4pm Monday-Friday. The number to call is 0800 038 5722. In some cases, we can offer free home visits to help with issues that may be difficult to deal with over the phone. Our advisors offer free and impartial advice on:

• Understanding your fuel bills.

• Top tips on the simple ways to save energy and lower your bills.

• Guidance on heating systems and controls.

• Eligibility for heating and insulation grants and fuel vouchers.

• Issues with damp and condensation.

• Fuel debt advice.

• Switching energy suppliers and fuel tariffs.

• Signing up to the Priority Services Register.

• Discounts and support with your water bills.

• Referrals for a free fire safety visit.
  
  
• Referrals for a free benefits check.

Outreach and Training

Warm & Safe Wiltshire provides talks, presentations, drop in sessions and various other outreach opportunites for those who use our service. For example, we have attended Memory Cafes where we talk about energy bills and carry out a quiz with prizes.

We also provide extensive training to frontline workers and support organisations on how to spot the signs of fuel poverty, so that their clients or patients in or at risk of falling into fuel poverty can be quickly identified and referred to Warm and Safe Wiltshire for advice and support.