Warm & Safe Wiltshire are seeking an organised team-player who previously worked with or volunteered for the armed forces to deliver events, talks and presentations and give energy advice across South Wiltshire.
The postholder will conduct outreach to both the armed services community and vulnerable households and groups in Wiltshire, visiting homes and delivering training.
Specific responsibilities
• To travel across South Wiltshire to deliver events, talks and presentations and give advice to people in their own homes.
• To provide face-to-face support for Wiltshire residents with energy-related issues so that they
can stay safe, warm and healthy at home.
• To deliver outreach support to Wiltshire’s armed services community.
• Train health and community professionals and volunteers in those organisations to deliver basic
energy advice, including refresher training.
• To identify energy improvements that can be made to a property and make appropriate referrals
for them (such as ECO, Household Support Grant etc).
• Deliver home visits for residents with multiple issues, who are unable to access support outside
the home or via phone or internet.
• Refer clients appropriately for casework if they have more complex needs (e.g. billing issues,
energy debt, supplier complaints).
• To help vulnerable clients make applications for grants and switch energy tariffs.
• Build on existing partnerships with health and community partners by providing in-depth training
sessions covering the basics of energy advice, to enable these partners to support their clients
themselves.
• Build new partnerships in Wiltshire, provide fuel poverty trigger-training sessions, and raise the
profile of Warm and Safe Wiltshire.
• To provide administrative support to the delivery of the project and maintain accurate and
detailed records of all interactions with clients.